Council Complaints Policy
Overview
The Council's Complaints Policy has been drafted as a result of a corporate review of complaints management.
The policy aims to complement the Council's complaints procedure which was implemented in 2013.
The policy sets out the Council's approach to complaints management to ensure that all complaints are consistently and are properly processed.
We would like to hear your views on the policy before it is finalised. Please take a few minutes to complete the short survey.
Please note that the following survey is for feedback on the policy. If you wish to make a complaint, you can do so on the Council website.
What happens next
All feedback will be considered and the policy will be published once finalised.
Areas
- All Edinburgh
Audiences
- Amenity groups
- Architects/designers
- Built heritage groups
- Businesses
- Carers
- Children & Young People
- Civil and public servants
- Community councils
- Developers/investors
- Development management statutory consultees
- Development planning key agencies
- Education institutions
- Elected Members
- Employees
- External councils
- Homeless People
- Housing associations
- Jobseekers
- Landowners
- Lesbian, gay, bisexual people, Transgender people (LGBT)
- Libraries
- Licence holders
- Low income households
- Men
- Minority Ethnic groups
- Natural heritage/open space
- Neighbourhood partnerships
- Older people
- Parents/carers
- People with disabilities
- People with long term conditions
- Planning consultants
- Professional bodies
- Professionals
- Residents
- Road users
- Scottish Government departments
- Services/utilities
- Students
- Taxi Licence holders
- Teaching/Educational staff
- Transport groups
- Visitors
- Voluntary sector/volunteers
- Women
- Young people
Interests
- All interests
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