Council Complaints Policy

Closed 25 Apr 2018

Opened 4 Apr 2018


The Council's Complaints Policy has been drafted as a result of a corporate review of complaints management. 

The policy aims to complement the Council's complaints procedure which was implemented in 2013. 

The policy sets out the Council's approach to complaints management to ensure that all complaints are consistently and are properly processed. 

We would like to hear your views on the policy before it is finalised. Please take a few minutes to complete the short survey. 

Please note that the following survey is for feedback on the policy. If you wish to make a complaint, you can do so on the Council website

What Happens Next

All feedback will be considered and the policy will be published once finalised. 


  • All Edinburgh


  • Homeless People
  • People with long term conditions
  • People with disabilities
  • Minority Ethnic groups
  • Carers
  • Jobseekers
  • Low income households
  • Older people
  • Businesses
  • Children & Young People
  • Civil and public servants
  • Elected Members
  • Lesbian, gay, bisexual people, Transgender people (LGBT)
  • Men
  • Parents/carers
  • Professionals
  • Residents
  • Road users
  • Students
  • Teaching/Educational staff
  • Visitors
  • Voluntary sector/volunteers
  • Women
  • Taxi Licence holders
  • Amenity groups
  • Architects/designers
  • Built heritage groups
  • Community councils
  • Developers/investors
  • Development management statutory consultees
  • Development planning key agencies
  • Education institutions
  • External councils
  • Housing associations
  • Landowners
  • Libraries
  • Natural heritage/open space
  • Neighbourhood partnerships
  • Planning consultants
  • Professional bodies
  • Scottish Government departments
  • Services/utilities
  • Transport groups
  • Young people
  • Licence holders
  • Employees


  • All interests