Council Complaints Policy

Closes 25 Apr 2018

Opened 4 Apr 2018


The Council's Complaints Policy has been drafted as a result of a corporate review of complaints management. 

The policy aims to complement the Council's complaints procedure which was implemented in 2013. 

The policy sets out the Council's approach to complaints management to ensure that all complaints are consistently and are properly processed. 

We would like to hear your views on the policy before it is finalised. Please take a few minutes to complete the short survey. 

Please note that the following survey is for feedback on the policy. If you wish to make a complaint, you can do so on the Council website

Give Us Your Views


  • All Edinburgh


  • Anyone from any background


  • All interests