Equality Outcomes - our priorities - Communicating with the Council - City of Edinburgh Council

Communicating with the Council

The Council delivers a vast range of services and has thousands of employees helping to provide these to people living, working and studying across Edinburgh.

Council employees communicate with people day to day in several ways e.g. face to face, phone, email, letters, committee reports, strategic documents, websites and social media.

We try to make sure that our communication is as accessible and inclusive as possible and would like to understand your experience of communicating with us in the past year.

34. Thinking about the different ways you can contact the Council, which is your preferred method?

In-person at a Council office Telephone Email Via the Council’s website Via social media Other (please state)

35. The Council has an Interpretation and Translation Service which offers help to use our services if you:

cannot speak English
have problems understanding English
have a sight or hearing loss

How satisfied or dissatisfied are you with the following support services provided?

Please tell us more about your experience using these services.

36. What was your most recent contact with the council?

Used the Council website to pay a bill, request a service, report a problem or make a complaint Used the Council website to get information Contacted the Council on social media to request a service, report a problem or make a complaint Visited the Council in person Someone from the Council visited me Contacted the Council by telephone Emailed the Council Don't remember Other (please specify below)

37. Thinking about your most recent contact, how far would you agree or disagree with the following statements?

38. Please tell us how the Council could improve the way it communicates to meet your needs.